Terms and Conditions
We appreciate there are times when cancellation of a stay with us, by our guests is deemed unavoidable. Please understand though, that a booking is a firm contract and should be regarded as such.
We strongly recommend the use of travel insurance to protect you from unforeseen events and circumstances that may cause you to cancel your booking.
A deposit of one night’s room tariff is required on booking, for each room booked. The deposit is deemed to exist from the time the booking is made and is liable even if this payment is not taken immediately. The balance of the accommodation account will be due on arrival of the period booked, payable by accepted payment card or cash. Payment of your balance by cheque on arrival of your stay is not accepted.
If you are booking a one-night stay, we require full payment with payment card on booking to secure your stay. A cheque for payment of deposit or full balance will be accepted, if received 10 days prior to your visit. If you make an unplanned/non-booked visit to us, payment card and I.D. details will be needed for security of your stay, if paying cash.
Overseas visitors will also need to show passports; giving numbers, nationality and next destination to comply with legal requirements.
In the case of cancellation: -
Full refund will be given for cancellations received 7 days prior to booked arrival date.
No refund will be given for cancellations received 6 days or less prior to booked arrival date. No refund will be given if you fail to arrive on your planned arrival date. Full payment for entire planned stay will be required. There will be no loss of deposit if you need to change the dates of your stay, as long as we have availability to suit your changes.
Check in on day of arrival is after 3pm, unless by prior arrangement.
Check out on day of departure is by 10.30am.
Lost keys pose a serious security risk for us. Please ensure safe care of the keys to our home and please return them prior to your departure.
Be aware that we operate a CCTV system within the public spaces of the house for yours and our own safety and peace of mind.
You will be asked to leave if you present unacceptable behaviour, are under the influence of drugs and/or cause noise, nuisance, offence or damage.
We reserve the right to take fair and reasonable payment for any loss or damage, other than fair wear and tear, and/or non payment of items taken, used or consumed - from the payment card presented for the original deposit or balance; even if that payment was made by a third party.